:root{--bg:#f5f7fa;--panel:#fff;--text:#182230;--muted:#667085;--line:#e5e9ef;--blue:#2563eb;--blue-soft:#eaf2ff;--teal:#0f9f94;--red:#d92d20;--orange:#e07816;--shadow:0 10px 35px rgba(20,34,54,.07);font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--text)}*{box-sizing:border-box}body{margin:0;background:var(--bg);font-size:14px}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.shell{display:grid;grid-template-columns:244px 1fr;min-height:100vh}.sidebar{background:#fff;border-right:1px solid var(--line);padding:22px 16px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;z-index:20}.brand{display:flex;align-items:center;gap:11px;padding:4px 10px 24px}.brand-mark{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,#0f9f94,#2671e8);display:grid;place-items:center;color:#fff;font-size:20px}.brand strong,.brand small{display:block}.brand strong{font-size:16px}.brand small{font-size:11px;color:var(--muted);margin-top:2px}.sidebar nav{display:flex;flex-direction:column;gap:5px}.nav-link{display:flex;gap:12px;align-items:center;padding:11px 12px;border-radius:10px;color:#475467}.nav-link:hover,.nav-link.active{background:var(--blue-soft);color:#175cd3}.sidebar-footer{margin-top:auto;border-top:1px solid var(--line);padding:16px 8px 0}.profile-mini{display:flex;align-items:center;gap:10px}.profile-mini strong,.profile-mini small{display:block;max-width:145px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.profile-mini small{color:var(--muted);font-size:11px;margin-top:2px}.avatar{width:34px;height:34px;border-radius:50%;background:#e9f2ff;color:#175cd3;display:grid;place-items:center;font-weight:700}.link-button{border:0;background:transparent;color:var(--muted);padding:12px 0 0;cursor:pointer}.main{min-width:0}.topbar{height:78px;background:#fff;border-bottom:1px solid var(--line);padding:0 32px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:15}.topbar h1{font-size:22px;margin:0}.topbar p{margin:3px 0 0;color:var(--muted);font-size:12px}.topbar-right{font-size:12px;color:var(--muted)}.status-dot,.health{width:8px;height:8px;border-radius:50%;display:inline-block;background:#12b76a;margin-right:6px}.health.error{background:#f04438}.health.unknown{background:#98a2b3}.menu-button{display:none;border:0;background:transparent;font-size:22px}.content{padding:28px 32px 90px;max-width:1500px;margin:auto}.panel{background:var(--panel);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow)}.metric-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:28px}.metric{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;transition:.18s}.metric:hover{transform:translateY(-2px);box-shadow:var(--shadow)}.metric span{display:block;color:var(--muted);font-size:12px}.metric strong{font-size:28px;display:block;margin-top:5px}.section-head{display:flex;justify-content:space-between;align-items:end;margin:8px 0 14px}.section-head h2,.panel h2{margin:0;font-size:17px}.section-head p{margin:4px 0 0;color:var(--muted);font-size:12px}.button{border:1px solid transparent;border-radius:9px;padding:9px 14px;cursor:pointer;display:inline-flex;justify-content:center;align-items:center;gap:7px;font-weight:600}.button.primary{background:var(--blue);color:#fff}.button.secondary{background:#fff;border-color:#cfd6df;color:#344054}.button.ghost{background:transparent;color:#475467}.button.full{width:100%}.ticket-stack{display:flex;flex-direction:column;gap:10px}.ticket-card{display:flex;justify-content:space-between;gap:20px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px 18px;transition:.15s}.ticket-card:hover{border-color:#b8cdf8;box-shadow:0 7px 24px rgba(29,78,216,.07)}.ticket-card.overdue{border-left:4px solid var(--red)}.ticket-card-main{min-width:0}.ticket-card-main h3{font-size:14px;margin:8px 0 6px;font-weight:650}.ticket-card-main p{color:var(--muted);margin:0;font-size:12px}.ticket-line{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.ticket-card-side{min-width:180px;display:flex;flex-direction:column;align-items:flex-end;justify-content:center;gap:8px;color:var(--muted)}.pill{display:inline-flex;padding:4px 8px;border-radius:99px;font-size:11px;font-weight:650;background:#f2f4f7;color:#475467}.priority-critical{background:#fee4e2;color:#b42318}.priority-high{background:#fff0e6;color:#b54708}.priority-normal{background:#fff8db;color:#946200}.priority-low{background:#e8f7ef;color:#087443}.status-new,.status-assigned{background:#eaf2ff;color:#175cd3}.status-in_progress{background:#e6f4ff;color:#026aa2}.status-waiting_user{background:#fff0e6;color:#b54708}.status-resolved,.status-closed{background:#e8f7ef;color:#087443}.status-cancelled{background:#f2f4f7;color:#667085}.toolbar{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:16px}.quick-filters{display:flex;gap:8px;flex-wrap:wrap}.chip{padding:8px 12px;border:1px solid var(--line);border-radius:9px;background:#fff;color:#475467}.chip.selected{background:var(--blue-soft);border-color:#bfd2fa;color:#175cd3}.search{display:flex;gap:8px}.search input{min-width:270px}.ticket-layout{display:grid;grid-template-columns:330px minmax(0,1fr);gap:18px;align-items:start}.ticket-info{padding:20px;position:sticky;top:96px}.ticket-info h2{font-size:15px;line-height:1.5;margin:16px 0}.details{margin:0}.details>div{padding:11px 0;border-top:1px solid var(--line)}.details dt{font-size:11px;color:var(--muted);margin-bottom:4px}.details dd{margin:0;font-weight:600}.details dd small{display:block;color:var(--muted);font-weight:400;margin-top:2px}.chat{overflow:hidden}.chat-head{padding:18px 20px;border-bottom:1px solid var(--line)}.chat-head strong,.chat-head small{display:block}.chat-head small{color:var(--muted);margin-top:3px}.messages{height:54vh;min-height:410px;overflow:auto;padding:22px;background:#fafbfc}.message-row{display:flex;margin:9px 0}.message-row.outgoing{justify-content:flex-end}.message{max-width:72%;padding:11px 13px;border-radius:14px;background:#fff;border:1px solid var(--line)}.outgoing .message{background:#eaf2ff;border-color:#d6e5ff}.internal .message{background:#fff7da;border-style:dashed}.message p{margin:0;white-space:pre-wrap;line-height:1.45}.message time,.message small{display:block;font-size:10px;color:var(--muted);margin-top:6px}.reply-box{padding:14px;border-top:1px solid var(--line);background:#fff}.reply-box textarea,.modal textarea,.settings-form textarea{width:100%;resize:vertical}.reply-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:9px}.sticky-actions{position:fixed;right:34px;bottom:24px;background:#fff;border:1px solid var(--line);padding:10px;border-radius:13px;box-shadow:var(--shadow);z-index:18}.history{margin-top:16px;border-top:1px solid var(--line);padding-top:13px}.history summary{cursor:pointer;font-weight:600}.history-item{display:grid;gap:3px;border-left:2px solid #d0d5dd;padding:5px 0 9px 10px;margin-top:8px}.history-item span,.history-item small{font-size:11px;color:var(--muted)}.mini-form{margin-top:15px;padding-top:14px;border-top:1px solid var(--line)}label{display:grid;gap:6px;color:#344054;font-weight:600;font-size:12px}input,select,textarea{border:1px solid #d0d5dd;border-radius:9px;padding:10px 11px;background:#fff;color:var(--text);outline:none}input:focus,select:focus,textarea:focus{border-color:#84adff;box-shadow:0 0 0 3px #eef4ff}.modal{display:none;position:fixed;inset:0;background:rgba(16,24,40,.45);z-index:50;align-items:center;justify-content:center;padding:20px}.modal.open{display:flex}.modal-card{background:#fff;border-radius:16px;padding:24px;width:min(520px,100%);position:relative;box-shadow:0 24px 70px rgba(0,0,0,.2)}.modal-card h2{margin-top:0}.modal-close{position:absolute;right:16px;top:12px;border:0;background:transparent;font-size:24px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}.title-row{display:flex;align-items:center;gap:12px}.back{width:32px;height:32px;border:1px solid var(--line);border-radius:9px;display:grid;place-items:center;background:#fff}.bot-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.bot-card{padding:20px}.bot-top{display:flex;justify-content:space-between;gap:12px}.bot-top>div{display:flex;gap:11px}.bot-top h3{margin:0}.bot-top p{margin:4px 0 0;color:var(--muted)}.bot-icon{width:42px;height:42px;border-radius:12px;background:#111827;color:#fff;display:grid;place-items:center;font-size:10px;font-weight:800}.compact-details{margin-top:16px}.compact-details>div{display:grid;grid-template-columns:90px 1fr}.card-actions{display:flex;gap:7px;flex-wrap:wrap;margin-top:15px}.settings-form{padding:24px}.form-section{padding:0 0 24px;margin-bottom:24px;border-bottom:1px solid var(--line)}.form-section:last-of-type{border-bottom:0}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:15px}.form-grid .wide{grid-column:1/-1}.checks{display:grid;gap:12px;margin-top:14px}.checks label{display:flex;align-items:center;gap:9px}.checks input{width:auto}.form-footer{display:flex;justify-content:flex-end;gap:8px}.directory-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.directory-grid .panel{padding:20px}.directory-row{display:flex;justify-content:space-between;gap:10px;padding:11px 0;border-bottom:1px solid var(--line)}.directory-row small{color:var(--muted)}.inline-add{display:grid;gap:8px;margin-top:16px}.empty-state{background:#fff;border:1px dashed #cfd6df;border-radius:14px;padding:36px;text-align:center;color:var(--muted)}.empty-state strong{color:var(--text);font-size:16px}.alert{border-radius:9px;padding:10px 12px;margin-bottom:14px}.alert.danger{background:#fee4e2;color:#b42318}.muted{color:var(--muted)}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 15% 15%,#eaf4ff,transparent 38%),var(--bg);padding:20px}.login-card{width:min(410px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:34px;box-shadow:var(--shadow)}.login-brand{padding:0 0 24px}.login-card h1{font-size:23px;margin:0}.login-card>p{color:var(--muted);margin:7px 0 22px}.stack-form{display:grid;gap:15px;margin-bottom:18px}
@media(max-width:1000px){.shell{grid-template-columns:78px 1fr}.sidebar{padding:20px 10px}.brand span:last-child,.nav-link span,.sidebar-footer .profile-mini div,.link-button{display:none}.brand{padding-left:10px}.nav-link{justify-content:center}.metric-row{grid-template-columns:repeat(2,1fr)}.ticket-layout{grid-template-columns:280px 1fr}.directory-grid{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.shell{display:block}.sidebar{position:fixed;left:-270px;width:244px;transition:.2s}.sidebar.open{left:0;box-shadow:20px 0 50px rgba(0,0,0,.15)}.brand span:last-child,.nav-link span,.sidebar-footer .profile-mini div,.link-button{display:block}.nav-link{justify-content:flex-start}.menu-button{display:block}.topbar{height:68px;padding:0 16px}.topbar-right{display:none}.content{padding:18px 14px 90px}.metric-row{grid-template-columns:repeat(2,1fr);gap:8px}.metric{padding:14px}.metric strong{font-size:23px}.section-head{align-items:center}.toolbar{align-items:stretch;flex-direction:column}.search input{min-width:0;width:100%}.search{width:100%}.ticket-card{display:block}.ticket-card-side{min-width:0;align-items:flex-start;margin-top:12px}.ticket-layout{display:block}.ticket-info{position:static;margin-bottom:12px}.messages{height:50vh;min-height:330px}.reply-actions{overflow-x:auto;justify-content:flex-start}.sticky-actions{left:14px;right:14px;bottom:12px}.sticky-actions .button{width:100%}.bot-grid,.directory-grid{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .wide{grid-column:auto}.card-actions{align-items:stretch}.card-actions>*{flex:1}.button{white-space:nowrap}}
.metric-alert{border-color:#f7b27a;background:#fffaf5}.metric-alert strong{color:var(--red)}.attention-strip{display:flex;gap:22px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 16px;margin:-14px 0 28px;color:var(--muted)}.attention-strip strong{color:var(--text);font-size:16px;margin-right:4px}@media(max-width:760px){.attention-strip{align-items:flex-start;flex-direction:column;gap:6px;margin-top:-10px}}
.team-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:18px 0 28px}.specialist-card{padding:20px;display:grid;gap:13px}.specialist-card .ticket-line>div strong,.specialist-card .ticket-line>div small{display:block}.specialist-card small{color:var(--muted)}.create-panel{padding:18px}.create-panel summary{cursor:pointer;font-weight:700}.date-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.profile-grid{grid-template-columns:1fr 1fr}@media(max-width:760px){.team-grid,.profile-grid{grid-template-columns:1fr}.date-grid{grid-template-columns:1fr}}
.team-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 18px;margin-bottom:14px}.team-toolbar strong,.team-toolbar small{display:block}.team-toolbar small{color:var(--muted);margin-top:3px}.responsibility-field{border:1px solid var(--line);border-radius:10px;padding:11px;margin:0;min-width:0}.responsibility-field legend{color:#344054;font-size:12px;font-weight:700;padding:0 5px}.responsibility-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.choice-check{display:flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:#fafbfc;font-weight:500}.choice-check:has(input:checked){border-color:#9dbcf8;background:var(--blue-soft);color:#175cd3}.choice-check input{width:auto;min-height:0;margin:0}@media(max-width:760px){.team-toolbar{align-items:stretch;flex-direction:column}.team-toolbar .button{width:100%}.responsibility-grid{grid-template-columns:1fr}}
.field-help{color:var(--muted);font-size:11px;font-weight:400;line-height:1.4}
.directory-editor{display:grid;grid-template-columns:1.15fr .85fr;gap:18px;align-items:start}.directory-section{padding:20px}.directory-section.specialists-reference{grid-column:1/-1}.editor-list{display:grid;gap:10px}.editor-item,.category-editor{border:1px solid var(--line);border-radius:12px;background:#fff}.editor-item summary{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:13px;cursor:pointer;list-style:none}.editor-item summary::-webkit-details-marker{display:none}.editor-item summary span:first-child strong,.editor-item summary span:first-child small{display:block}.editor-item summary small{color:var(--muted);margin-top:3px}.summary-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px}.editor-toggle{color:var(--blue);font-size:12px;font-weight:650}.editor-toggle .when-open{display:none}.editor-item[open] .editor-toggle .when-closed{display:none}.editor-item[open] .editor-toggle .when-open{display:inline}.editor-form{display:grid;grid-template-columns:minmax(0,1fr) 120px auto auto auto;gap:10px;align-items:end;padding:13px;border-top:1px solid var(--line)}.nested-directory{padding:13px;border-top:1px solid var(--line);background:#fafbfc}.compact-editor{display:grid;grid-template-columns:minmax(0,1fr) auto auto auto;gap:8px;align-items:center;margin-top:8px}.category-editor{display:grid;grid-template-columns:minmax(0,1fr) 90px auto auto auto;gap:8px;align-items:end;padding:11px}.check-line{display:flex;align-items:center;gap:7px;white-space:nowrap}.check-line input{width:auto}.archived{opacity:.65;background:#f8f8f8}.add-directory{border-top:1px solid var(--line);padding-top:16px}.add-directory h3{font-size:14px;margin:0 0 4px}.danger-button{background:#fff;border-color:#f1aaa4;color:var(--red)}.danger-button:hover{background:#fff2f0;border-color:#e47b72}@media(max-width:1180px){.editor-form{grid-template-columns:minmax(0,1fr) 110px auto}.category-editor{grid-template-columns:minmax(0,1fr) 85px auto}}@media(max-width:1000px){.directory-editor{grid-template-columns:1fr}.directory-section.specialists-reference{grid-column:auto}}@media(max-width:760px){.editor-form,.category-editor,.compact-editor{grid-template-columns:1fr}.editor-item summary{align-items:flex-start}.summary-actions{align-items:flex-end;flex-direction:column}.check-line{padding:5px 0}}

/* Единая типографика и выравнивание для рабочих экранов. */
body{line-height:1.45;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}h1,h2,h3,p,dt,dd,span,strong,small{overflow-wrap:anywhere}.topbar{gap:20px}.topbar>div{min-width:0}.topbar h1{line-height:1.2;letter-spacing:-.01em}.topbar p{line-height:1.35}.content h2,.content h3{line-height:1.3}.panel,.ticket-card,.metric{line-height:1.45}.section-head{gap:16px}.section-head>div{min-width:0}.section-head h2{letter-spacing:-.005em}.section-head p{line-height:1.45}.button{min-height:40px;line-height:1.2;text-align:center}.button,.chip{white-space:normal}.menu-button{width:42px;height:42px;padding:0;place-items:center}.link-button{min-height:40px}input,select,textarea{min-height:40px;line-height:1.4}textarea{line-height:1.5}.details dd,.directory-row strong,.directory-row small{min-width:0}.directory-row{align-items:center}.directory-row small{text-align:right}.ticket-card-side{text-align:right}.empty-state{line-height:1.55}.alert{line-height:1.45}.form-section h2,.form-section h3{margin-top:0}.form-section>p{color:var(--muted);line-height:1.5}.checks label{line-height:1.4}.modal-card p{line-height:1.5}.login-card label{line-height:1.4}
@media(max-width:760px){.menu-button{display:grid}.topbar h1{font-size:19px}.topbar p{font-size:11px}.section-head{align-items:flex-start}.section-head>.button{flex:0 0 auto}.ticket-card-side{text-align:left}.directory-row{align-items:flex-start;flex-direction:column}.directory-row small{text-align:left}.button{min-height:42px}}

.category-editor.service-editor{display:grid;grid-template-columns:minmax(0,1fr);gap:11px;align-items:stretch;padding:13px}.service-settings{display:grid;grid-template-columns:repeat(3,minmax(78px,1fr)) auto;gap:9px;align-items:end}.service-settings>label{min-width:0}.service-settings input{width:100%;min-width:0}.service-settings .check-line{min-height:40px}.service-actions{display:flex;justify-content:flex-end;gap:8px;padding-top:2px}.service-create .service-settings{grid-template-columns:repeat(3,minmax(78px,1fr))}.service-create>label{max-width:none}
@media(max-width:760px){.service-settings,.service-create .service-settings{grid-template-columns:1fr 1fr}.service-settings .check-line{grid-column:1/-1}.service-actions{display:grid;grid-template-columns:1fr 1fr}.service-actions .button{width:100%}}

.constructor-help{padding:20px;margin-bottom:16px}.constructor-help p{color:var(--muted);margin:7px 0 0;line-height:1.55}.constructor-create{margin-bottom:18px}.dialog-stack{display:grid;gap:14px}.dialog-card{overflow:hidden}.dialog-card>summary{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;cursor:pointer;list-style:none}.dialog-card>summary::-webkit-details-marker{display:none}.dialog-card>summary strong,.dialog-card>summary small{display:block}.dialog-card>summary small{color:var(--muted);margin-top:4px}.dialog-form{display:grid;grid-template-columns:repeat(3,minmax(0,1fr)) auto;gap:12px;align-items:end}.dialog-meta{padding:18px 20px;border-top:1px solid var(--line);background:#fafbfc}.dialog-actions{display:flex;gap:8px;grid-column:1/-1;justify-content:flex-end}.dialog-steps{padding:4px 20px 20px}.step-editor{display:grid;grid-template-columns:minmax(220px,1.6fr) minmax(150px,1fr) minmax(150px,1fr) 90px;gap:10px;align-items:end;padding:15px 0;border-top:1px solid var(--line)}.step-prompt{align-self:stretch}.step-prompt textarea{height:100%;min-height:70px}.step-options{grid-column:1/3}.step-flags{display:flex;gap:14px;align-items:center;min-height:40px}.step-actions{display:flex;gap:8px;justify-content:flex-end}.add-step{border-top:1px solid var(--line);padding-top:14px}.add-step>summary{cursor:pointer;color:var(--blue);font-weight:700}.new-step{border-top:0}.new-step>.button{align-self:end}
@media(max-width:1100px){.dialog-form{grid-template-columns:1fr 1fr}.step-editor{grid-template-columns:1fr 1fr}.step-options{grid-column:1/-1}.dialog-actions{grid-column:1/-1}}
@media(max-width:760px){.dialog-card>summary{align-items:flex-start;padding:15px;flex-direction:column}.dialog-form,.step-editor{grid-template-columns:1fr}.dialog-meta,.dialog-steps{padding-left:15px;padding-right:15px}.step-options,.dialog-actions{grid-column:auto}.dialog-actions,.step-actions{display:grid;grid-template-columns:1fr 1fr}.step-flags{align-items:flex-start;flex-direction:column}.constructor-help{padding:16px}}

.alert.success{background:#e8f7ef;color:#087443;border:1px solid #abefc6}.button:disabled{cursor:not-allowed;opacity:.5;box-shadow:none}